I just have to say - how satisfied I have been with my order I have just
received and the previous order a month or so ago. Both orders were delivered
within two days and brilliantly packed. Everything was excellent quality and I
received a superb service. I also had a refund on postage amount - how good is
that !!!! - thanks to you all - my doors look top posh
Kind Regards, Bev (Dec 2010)
Our joiner arrived this morning to do the job we require this hardware for, so when DHL delivered the items about 1/2 hour ago it was 'just in time!'
Thanks for your caring and professional approach when expediting this small order - it is reminiscent of the level of service people accepted as the norm in the 50's and 60's - before the advent of Wickes/B&Q sheds.
Naturally I will leave positive feedback immediately, and have no hesitation in returning to your shop as and when I need hardware.
Incidentally, my joiner bought some 15'' T hinges for another job from his local specialist ironmonger. They charged twice as much as you for the same item, and the gauge of metal was lighter. Needless to say he will be buying from you in the future!
Just a quick note to thank you for your super service and products.
Nice to deal with someone who actually makes an effort and I wish you
Kind Regards Jon (April 2010)
handles are lovely, beautifully packed and the service second to none. I
thought great British service had all but gone but your speedy efficient
service has restored my faith and confidence in dealing with good British
You could certainly teach a lot of companies how to deliver, with confidence.
Regards, David, Isle of Lewis (Dec 2009)
I just wanted to drop you a line to say that the door knobs
have arrived - less than 24 hours after despatch! They are
absolutely fantastic, just what we hoped for ... they go perfectly with our
1930s refurbised doors and I'm absolutely delighted. King Regards, Nicola (Dec 2009)
have just received the ebonised door handles. That must be the fastest delivery ever!
They are absolutely perfect, what a pleasure to deal with someone as professional and efficient as you are.
I would just like to thank you and your company for the lovely latches you sent. I was hugely impressed with the speed of their delivery, the quality of the product and the fact that you were kind enough to refund some of the postage. I will certainly recommend you to anyone who asks where I got my lovely latches! Many thanks, Justine (Oct 2009)
Thank you so much for the prompt delivery of the hinges. Next day! Many of
the large web based companies could learn a thing or two from you. Very happy
with the hinges, had ordered door knobs from you in the past so knew i was
getting a quality product. Thanks again, Nicola (Aug 2009)
I ordered a set of six Nickel beehive door handles from Green Lane
Hardware. I was extremely pleased with the quality and weight of
the handles. They were packaged and delivered with great care. I
was so pleased with the product that I ordered more a few months later.
The price is also very good value for money and considerably cheaper than
other outlets. I have no problem recommending them to others! Great
service and great price. Ms. Ahad, Kent (July 2009)
Thank you for your kind offer to send me an additional bolt, an offer which I very gratefully accept.
I will gladly send some pictures in a couple of weeks when I have finished making the Oak ledged doors, which you will be free to utilize however you so desire.
Having worked in a service industry for many years, I am particular about the decline in service standards in the UK. Green Lane Hardware have been a pleasure to deal with and restored my faith that there is still great customer service about! In fact, I received a better service on my small initial order value for a single Suffolk latch (around Â£15) from Green Lane, than I did from my kitchen supplier with whom I spent Â£23,000!
I would of course without hesitation recommend your company to anyone. In the meantime I will set to work attempting to convince my wife that we need these Oak doors throughout our property...so watch out I may well be back soo, Regards, Chris (May 2009)
I have this morning received the Suffolk Latch that was only ordered yesterday!
I just wanted to say that I am delighted with the latch and very impressed with your fast service.
I ordered one latch initially to ensure it is what I wanted, but I will definitely be back for more over the coming months.
Thanks again! (March 2009)
Really pleased , Thanks very much. Nick (Dec 2009)
The Suffolk latches and T hinges I ordered last Friday on eBay turned up
yesterday afternoon, Anyway, I just wanted to let you know that we are absolutely delighted with
them. The quality, character and finish are superb and great value as well.
I'm so pleased we found your products - to think, we were about to give up
and order mass produced black-painted rubbish!
We'll be back for more when we get around to replacing the upstairs
doors.... Best regards, Andy (Nov 2008)
really pleased with the quality of everything we have bought from you
and with the whole service you have provided.
We will definitely be recommending your company to our friends and
family. Thank you so much. Regards Sue (Sept 2008)
Goods have just arrived extremely well packed and are just what we wanted. Even my wife who has recently endured a 3 hour meeting with the Italian Architect and Geometra discussing drainage and septic tanks showed a slight interest when I opened the package. They got her 'seal of approval' and she even thought, given what they are, i.e. hand forged, they compared favourably in price to standard door furniture you get from places like B&Q.
Anyway they should look great with the oak ledge and brace doors and are in keeping with the rustic nature of farmhouse.
I may bore you with one or two pictures once these are fitted although it looks like it will be March before I get round to making/fitting any doors.
I will not hesitate to recommend you to anyone I may come across who is also doing renovation work and may wish to go for the 'rustic' look. Good old fashioned service - great product and great prices. Thanks again.
Regards Dave Lauder (Jan 2008)